What is a Backup Retention Policy? A Backup Retention Policy governs the time that you keep backed up data, with it you would also consider the archive rules, format, method of storage, access policy and encryption. All of which must … Read More
Author Archives: Rob Lucas
OneDrive – Archive vs. Sync Mode
OneDrive is an amazing tool to allow users to access the same files from multiple devices. However, what if you don’t want to sync files to all of these devices but instead you just want to archive a bunch of … Read More
OneDrive Placeholders is Back!!!
Back in the day of Windows 8 Microsoft introduced a cool feature that allowed users to keep their files stored in the cloud and use the built-in file explorer to see these files and access them without taking up precious … Read More
What is a Microsoft Account?
Customer’s frequently ask me, “What is my Microsoft Account?”. So I thought I would explain with this simple little post. A Microsoft Account is the generic name given to ALL Microsoft’s services and is used to access thsose services, so … Read More
Important information for Plusnet customers
Planned Network Maintenance – 5th, 7th, 8th December 01:00-06:00 What does it affect? Broadband connectivity. How long will it take? Up to 5 hours. What does the work involve? Disconnecting some users on a single link in our network. Am … Read More
Cold Rebooting Your Router
Customers sometimes lose connection to their Broadband service and cannot re-connect. This could be due to issues with the line or work that is being carried out. If the issue or work has been resolved you might have to reboot … Read More
Windows Essentials 2012 – End of Life
In January 10, 2017, Microsoft Windows Essentials 2012 suite will reach end of support. So what does this mean to the users and what are the alternatives, you can find the answers here. Like all things in the IT world, … Read More
Issues with 4G and Digital TV signals
We have received recent reports that customers are losing their digital TV signal. This might have something to do with 4G signal in your area. Digital TV and 4G mobile services both use parts of the same radio 800 MHz … Read More
TIME TO SAY GOODBYE TO WINDOWS VISTA
Windows Vista was the Marmite of the Windows OS family, it introduced many features that carried on in to Windows 7 which became the adopted and the OS of choice. The quirky features of Vista tried to make it a … Read More
Changes to the Broadband Migration Process
As a Broadband provider we wanted to let all our customers know about changes in the process of switching your Broadband provider. From the 20th June; there will be no MAC needed to transfer broadband services, as part of this, … Read More
How To Get Windows 10
Microsoft have now announced how end users can obtain an upgrade to the new Windows 10 Operating System. The new release will be on July 29th 2015 as a free download for anyone running Windows 7, Windows 8, or Windows 8.1 and … Read More
Using Cloud Storage to Backup your Photos
The Cloud is quickly becoming the core of mobile computing, with multiple devices on different platforms, it is clear to see why storing those precious photos in the cloud would be sensible and attractive. This article looks at using the … Read More
IT Engineer (Contractor) South East England
Job Title: IT Engineer (Contractor) Location: King’s Lynn, Norfolk, South East Area Hours: Starting 4th May – 29th May (split shift Sunday – Thursday) Salary: £350 per week Work Pattern: Days, Nights, and Weekends (as required) Employer: RLS Computer Services Ltd. Closing Date: 29/04/2015 Pension: NA Duration P/T, Casual … Read More
GWXconfigmanager Linked to Windows Patch
I received a call this morning in regards to a piece of software called GWX Config Manager attempting to access the Internet (Allow / Block). I personally hadn’t heard of this until today and thus thought it wise to apply … Read More
Information regarding an issue with the signature file in Panda Cloud Office Protection and Retail 2015
As most of you are aware there was an issue detected yesterday in Panda Cloud Office Protection and Retail 2015 products. This issue may have caused some files to be moved to quarantine. We advise that you DO NOT RESTART … Read More
1ST GEN – APPLE iPAD – 9.7″ – WIFI + 3G – (IOS 5.1.1) Fully Refurbished – 12 Months Warranty
Customers having been asking about the refurbished iPad 1st generation kit that we are currently selling so I put together this quick blog to share all the details about the offer. Weighing a mere 0.73 kg, a 32GB iPad … Read More
Can I Trust Emails From HMRC?
Can I Trust Emails From HMRC? Recently and after our previous blog “http://www.rlscomputers.co.uk/news/?p=300“ we have been asked “Can I Trust Emails From HMRC?“ The answer is not as simple as it might seem, we have already highlighted the root cause … Read More
How to Spot a Phishing Email
I get several calls on this subject PER DAY!! and mainly the question I get asked is: How do I spot a Phishing email? What is Phishing? First I will explain what Phishing is; Phishing is a way of fraudulently … Read More
Heartbleed Internet Security Bug
By now you would have heard about the Heartbleed software bug that has affected approximately two thirds of internet based services. Many service providers (banks, shopping, social networks, etc.) have issued statements recommending that you change your password because they … Read More
IT Engineer (Contractor) Required
IT Engineer required to provide on-site installation work throughout the South East area. The work can vary and would involve working at the client’s site in a variety of jobs from installing software to the installation and configuration of new … Read More
PC TELEPHONE SUPPORT SCAM
One morning, I was sat at my desk in the office when the phone rang. “RLS Computer Services, how can we help you?” I said, with that a lady responded that she was from a “Microsoft” company that had detected … Read More
End of Support for XP, SBS 2003 & Office 2003
Is your business still using Windows XP, Small Business Server (SBS) 2003, or Office 2003? Microsoft is officially dropping support for all of these next month (April 8, 2014). So is your business or indeed home prepared for the possible security … Read More
What Version of Internet Explorer Should I be Using?
There are many versions of the Microsoft browser that it is important to note which version we recommend goes with which version of Windows. Windows Vista – Internet Explorer 8 Windows XP – Internet Explorer 8 Windows 7 – Internet … Read More
Cryptolocker Ransomware: Your Data’s Worse Nightmare
Calling all PC users, we from time to time warn you of the dangers of viruses and Trojans, etc. but I felt that an update is CRITICAL, due to a relatively new strand of malware referred to as “ransomware”. It … Read More
Top 4 Windows Updates
We always get asked what I should update on my computer, so here are the top 4 updates and upgrades you should always make sure you have on your Windows device. Adobe Acrobat http://get.adobe.com/uk/reader Adobe Acrobat is a little program … Read More
WINDOWS XP IS DEAD, LONG LIVE WINDOWS 8
We all know that Windows XP was the best Microsoft OS ever; it was stable and worked well. There was very little in comparison to its predecessors in the way of functionality, security and the overall usefulness. However since its … Read More
DIGITAL CAMERA RESOLUTIONS: STORAGE VS. PRINT
Summer is here and it will soon be the school holidays. But before you pack yourself off to the Costa-del-sol I recommend you read this article so that you don’t run out of storage space on your memory cards. The … Read More
Things are changing…
That’s right things are changing here at RLS, not only are things getting a well-deserved makeover like our websites but we are also changing the way we do business with our customers (more on that later). Some of these changes … Read More
The wait is over!
You can get super-fast Fibre Optic Broadband right now, right here, in West Norfolk! To celebrate this, we have teamed up with the award-winning Plusnet (the phone and broadband provider that will do you proud) to offer our customers a … Read More