Coronavirus (COVID-19) Advice / Information

Following government guidelines, RLS Computer Services Ltd. will be remaining open to support the “Utilities, Communications and Financial Services” and providing support for the Information Technology and Data Infrastructure services. However, we will be limiting our social interactions effective immediately and for the foreseeable future.

We will aim to stay open to cater for our customers and to support home workers. We will be available for remote support assistance and offer a strict door-to-door service which means we will collect from door and drop off to door and the same in regard to our office. In the event that staff have to fully isolate themselves, we will reduce our service to remote only.

We want to reassure customers that it is business as usual. However, we do have to be sensible about our chances of cross contamination when visiting sites. So, we will be implementing the following procedures and protocols.

  • We will carry hand sanitiser on-site and follow Government Guidelines on hand washing
  • We will be limiting our contact with customers and only going on-site where critical business systems are necessary
  • Remote & telephone support will be offered first before escalating to on-site visits and with a strict door-to-door policy.
  • Customers are asked to drop off all break-fix items including PC’s, laptops, mobile devices.
  • At this stage wherever, possible we will conduct meetings over the telephone / email / Skype, ConnectWise Control, Zoom or Microsoft Teams.
  • Where appropriate, gloves and masks will be used.

Furthermore, we wanted to explain what else we are doing to support busness customers in our effort to help them during this critical time.

  • We are providing solutions and rolling out IT infrastructure directly to our customers homes.
  • We are providing IT support to companies home workers on their PCs and devices, during this crisis.
  • We can also assist in drafting policies or procedures for your companies IT compliance.
  • All telephone and email support is available 24/7
  • Training is being provided on how to utilise your resources
  • We are deploying resources like Zoom, Microsoft Teams and SharePoint to help remote working

Delivery Information

All deliveries are to be left at the far end of the decking area outside the office, where hand sanitiser is provided. A Picture of our COVID-19 Information Statement posted at the gated enterance and front door, will suffice as proof of delivery.

Further Advice

Last updated: Wednesday, 27 May 2020