Simplification should always be on the agenda for businesses. No one is calling out for ways to make work more complicated and less efficient. And that’s why unified communications are so important – they bring multiple communication and collaboration technologies into one easily manageable solution. It doesn’t get much simpler than that. But what are the business benefits of adopting unified communications? Read on to find out.

What are unified communications?

Unified communications combine several solutions into one. They include video conferencing, phone calls, instant messaging, file sharing and more. Examples of unified communications include Wholesale Hosted Communications (WHC), Cisco Webex and Microsoft Teams.

The benefits of unified communications

There are many reasons why you should consider using unified communications in your business. Here are just a few of them.

Enable remote working

Using unified communications as a service (UCaaS), you can work from anywhere. This is because UCaaS solutions are hosted in the cloud. That means users can access their phone line, video calling and other tools from any device with an internet connection. They can even have the same number across all devices, providing a seamless experience for customers and colleagues.

Improve productivity and collaboration

Giving people a single place to put all their work and communications helps them keep things in order. And by providing shared spaces and other collaborative tools, you can improve teamwork and make sure everyone is on the same page.

Simplify your supply chain

Why have separate solutions and suppliers when you can have one? One supplier for your phone services, video calling, file sharing and so on. Not only does it simplify your payments and save you time, it means you only have to deal with one supplier when you need support. 

Keep costs down

Unified communications may be cheaper than paying for separate solutions. Certainly, UCaaS solutions are more cost-effective than legacy technology like analogue phone lines. You also don’t need to maintain expensive on-site hardware.

Avoid compatibility issues

If you use separate solutions from different suppliers, you run the risk of compatibility problems. But that’s not an issue with unified communications, because they’re made by one developer and are built from the ground up to combine several technologies.

Make it easier to contact you

Because unified communications allow for flexibility, your customers can still contact you even if you’re working remotely. They don’t even have to use a different number. That’s good for you too, because it means you won’t miss opportunities when you’re not in the office.

Better understand what’s happening in your business

Many unified communications solutions include analytics features. These allow you to look at various statistics related to your business, in easily digestible charts, so you see what’s happening. For example, you can see how most customers contact you and at what times. Or work out if you’re losing business due to missed calls.

Benefit from automation and integration

As well as helping with compatibility, having everything in one place means those systems can work together more effectively. You could, for example, automatically have important instant messaging chats forwarded to your email. Or you could click on a person’s name in your chats to see all your previous interactions with them, including emails, phone calls and shared files.

Which unified communications solution is right for you?

You certainly have plenty of choice, but we recommend starting with WHC. It’s a cloud-based phone solution that can be customised with a wide range of add-ons. One of the best is Cisco Webex, which adds high-definition video calling, instant messaging, file sharing and shared spaces.

Or, if you’re already using Microsoft Teams and want to expand its abilities with phone calling, we recommend WHC Teams Direct Connect. This allows you to access WHC calling from within Teams.

If you’re unsure which is right for your business or if you’d like to discuss your options, please get in touch. Contact us at 01553 776937 or info@rlscomputers.co.uk.

For the past few years, the world of work has been dominated by something so small it can’t even be seen with the naked eye – yes, we mean coronavirus. Thanks to the pandemic and the lockdowns that came in response, businesses have had to embrace remote working. Video calling apps like Zoom and Teams have quickly become household names. And many people have had an extended taste of working from home.

But now that vaccination programmes have been established and restrictions have been eased, is remote working simply going to fade away? Will everyone ultimately return to the office and go back to normal? Or is there now a new normal, which includes remote working?

To give you some insight into this topic, let’s look at what industry experts and businesses were saying about remote working at the height of the pandemic and what they’re saying now.

Past predictions

In the early months of the pandemic, experts were already predicting that remote working could be here to stay. In November 2020, McKinsey Global Institute published an analysis that suggested, “Hybrid models of remote work are likely to persist in the wake of the pandemic”.

Research firm Gartner published similar findings in July 2020, which showed that 82% of business leaders were planning to let staff continue working from home. 47% said it would be a permanent arrangement.

Similarly, in October 2020, a survey of 1,000 businesses by the Institute of Directors showed that 74% of managers planned to maintain the increase in remote work.

The European Commission, meanwhile, confidently declared in September 2020 that “Teleworking is here to stay”. It suggested, as many did at the time, that the pandemic had accelerated a trend that was already happening. And it pointed to the potential cost savings from remote working – including the fact that many employees would happily take a pay cut to work from home.

The remote working picture today

Fast forward a couple of years, and what are people today saying about remote working? Are businesses still enthusiastic about letting people work from home, or has the opportunity to meet people face to face again lured them back to the office?

Writing for Barron’s in January 2022, economics professor Nicholas Bloom says remote working is going nowhere – with hybrid working being the most popular flexible arrangement. He predicts that in future, 50% of employees will work fully in-person, 40% will work hybrid, and the remaining 10% will be fully remote.

Indeed, support for flexible and remote working still seems to be high. A survey by the Chartered Institute of Management in February 2022 showed continued adoption of hybrid working – with more than 80% of managers working flexibly.

Recent research by PwC, however, suggests there might have been a slight drop in support for remote working. Of the businesses it surveyed, 43% said they now offer hybrid work opportunities. And 30% say they’ve made remote working permanent for roles where it’s possible.

Regardless of whether remote working is more or less popular with businesses than it was in 2020, it’s clearly still seen as a permanent fixture by many. In a round-up of expert opinions, Forbes makes the bold prediction that, “Remote working is here to stay and will increase in 2023”.

So what next?

As predicted, remote working has stuck around – particularly in the form of hybrid working. Many businesses are open to the idea of letting their employees work flexibly, but there are some jobs and some tasks that simply cannot be done remotely.

Businesses that reject remote work completely do so at their own risk. Not only will they miss out on potential cost savings, they may find they’re unable to attract the best candidates. The majority of workers want more flexibility, and many employers are responding to that desire.

Doing remote working the right way

Despite the potential benefits, remote and hybrid working should be approached with a plan in mind. Organisations need to balance the pros and cons of allowing people to work from home. It shouldn’t be implemented just for the sake of it.

Businesses also need to have the right infrastructure in place to support remote working. If employees are working remotely, they need to be able to communicate and collaborate effectively with their colleagues. 

Technology is the key to making this work. As well as video calling apps, workers can use instant messaging, cloud software and shared spaces to stay in touch with each other and work on projects together. And thanks to cloud-based phone lines, they can make and take calls from a single phone number, no matter where they are or which device they’re using. That provides a seamless experience not just for a businesses’ employees but their customers too.

If organisations get these things right, they can reap the rewards of remote and hybrid working while keeping staff happy. Although face-to-face work will continue to be important, the last few years have opened the door to the benefits of remote working – and now everyone has seen what’s behind that door, it’s unlikely to close again.

Need help going hybrid?

We offer a range of solutions that can help. Our cloud-based phone solution Wholesale Hosted Communications (WHC) makes it easy to embrace remote and hybrid working, allowing you to access calls from anywhere, on a variety of devices. You can even make WHC calls in Microsoft Teams using WHC Teams Direct Connect. Or if you need a whole new video calling and collaboration tool, you can add Cisco Webex into the mix. Call us on 01553 776937 or email info@rlscomputers.co.uk, so we can discuss your needs and find you the right solution for your business.