What is Phishing?

First I will explain what Phishing is; Phishing is a way of fraudulently acquiring sensitive information, such as credit card, bank account, login details or any other piece of personally identifiable information by tricking users with official-looking email messages. They appear to have come from legitimate sources by the sender (thief) using official looking logos, company addresses, names and visual links in a hope that the recipient (you) opens the attachment or click on the rogue link to start the criminal activity (hack, infection by Trojan or malware).

What to Look Out For?

Here are a few clues on what to look out for when spotting a Phishing email.

1. Check where the email came from, examine the senders email address. It might have come from a public email address (i.e. xxx@outlook.com or xxx@yahoo.co.uk).
2. Look at bogus attachments, if it has a PDF, Zip or Word document attached doesn’t make it real or legitimate.
3. PANIC!, if an email has created a sense of impending doom if you don’t act TODAY! then be suspicious.
4. Links that sound correct can very easily be faked. This link for example should take you to our website www.rlscomputers.co.uk, when it actual takes you to the BBC website. If you are unsure NEVER click on a link and always visit the website site directly yourself.
5. Grammer is a major clue to Phishing email attacks, sometimes the dialect is a very obvious tell but can be over looked.

What Does a Phishing Email look Like?

I have collected some examples over time, so some of these are old but still lethal (some details have been masked for security reasons).

What Can I Do To Stop it?

You can’t stop all of it, but you can avoid a nasty outcome and reduce it down considerably by following these guidelines.

• Never send sensitive account information (PIN codes, passwords, account reminder phrases or mothers maiden name) in an e-mail message.
• Never go to a sensitive site through an e-mail link; always type the site name in your browser (such as www.paypal.com)
• Never open attachments from a untrusted or unknown source (this includes PDF and Zip files)
• Never share your passwords with anyone.
• If your bank requires verification, do it over the phone or in person.
• Verify any person who contacts you unsolicited, claiming to be customer support from a company (if they have to ask who you are, then they don’t know who you are)
• Always report fraud to the company that the thief is portraying to be or represent.
• SPAM / Junk block the Phishing emails, then delete them.
• Make sure you empty your SPAM or Junk folders and email bin frequently (I do it daily)!

Seek technical advice on this if you are not sure.

Contact
RLS Computer Services – IT Support
01553 776937
Email support@rlscomputers.co.uk

You can report scams to:

Citizens Advice Consumer Helpline 03454 04 05 06 or www.adviceguide.org

Action Fraud (UK’s National Fraud Office) 0300 123 2040 or www.actionfraud.police.uk

National Cyber Security Centre https://www.ncsc.gov.uk/guidance/phishing

What you are about to hear is a telephone recording of that conversation.

We recorded it to show people the tricks and techniques these people use to manipulate users to “Thinking” their PC is infected or faulty by showing them technical information on your PC that would scare you in believing that your PC is indeed faulty or infected with a virus.

View on YouTube: PC TELEPHONE SUPPORT SCAM

Also Read:

Beware Cold Calling IT Scams