WHO ARE WE
RLS Computer Services Ltd. trades under RLS Computer Services, RLS Computers and RLS and is a company registered in England with limited liability under number 08541079, whose registered office is at 30 Market Place, Swaffham, Norfolk, PE37 7QH. Our current ICO registration number is ZA006076.

YOUR RIGHTS
You have the right to be informed, have access, have a copy and make changes to your personal information. You can also object to us using your information, ask for it to be deleted or restrict information we use. You have the right to complain to us or the data protection regulator (ICO).
HOW WE GATHER PERSONAL INFORMATION
In addition to information you provide to us directly, we collect personal information in a few ways. For example, when you complete a feedback form. For safety and legal reasons, we also collect personal information by recording and monitoring calls and from CCTV. We also record calls for training and quality purposes.

HOW WE USE PERSONAL INFORMATION
We use your personal information to provide you products and services, to comply with a law and enforce our legal rights. Sometimes we use automated processes in our feedback and newsletters in profiling you.

OUR PRODUCTS AND SERVICES
We need some personal information before we can provide you with our products and services. For example, we need a valid email address to provide you access to our web portal and to communicate with you.

SHARING AND TRANSFERRING PERSONAL INFORMATION
We share some personal information with our suppliers and third parties where needed to provide you with the best products and services. sometimes, we also share information with regulators and law enforcement. In some cases, we transfer personal information to other counties outside of the UK where suitable protection is in place.

KEEPING PERSONAL INFORMATION & SECURITY
We keep your personal information securely and for only as long as we need to. We use many security measures including encryption, secure web access and ISO 27001 certified data centres.

YOUR CONSENT
Sometimes we need your consent to use your personal information. for example, for marketing purposes. Where you have given us consent, you have the right to withdraw it at any time.

OUR PARTNERS
We want to offer our customers the best products and services so work with other companies to offer just that. Where we need to share your personal information with them we will make sure they also comply with the new regulations.