Terms & Conditions

Remote Support

IMPORTANT - PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE. The Remote Support Service (the "Service") is owned and operated by RLS Computer Services ("RLS"), and is provided to you ("You") under the RLS' terms and conditions ("Terms"). BY PROVIDING YOUR E-MAIL AND PASSWORD (THE AUTHENTICATION PROCESS), YOU REPRESENT AND WARRANT THAT YOU: (i) ARE AUTHORIZED TO SIGN FOR AND BIND THE CONTRACTING PARTY AND (ii) AGREE TO BE BOUND BY ALL OF THE TERMS OF THIS AGREEMENT, INCLUDING THE DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY SECTIONS SET FORTH BELOW. If you do not agree to these Terms you may not use the Service. RLS reserve the right, at its sole discretion, to change, modify, add, or delete portions of these Terms at any time in accordance with the procedures set forth below in the section labelled "Modifications".

Registration

To use the Service, You must submit a complete RLS registration form ("Registration Form"), which is available on our web site ("Site"). As part of the registration process for the Service, You agree to: (i) provide certain limited information about You as prompted to do so by the Site (such information to be current, complete and accurate) and (ii) maintain and update this information as required to keep it current, complete and accurate. The information requested at the time of the original signup shall be referred to as registration data ("Registration Data"). If RLS discovers that any of Your Registration Data is inaccurate, incomplete or not current, RLS may terminate your right to access and receive the Service immediately upon notice. RLS will review the registration application and will notify you regarding acceptance or rejection. RLS may reject a registration application if it determines, in its sole discretion that the user is not an appropriate subscriber or user of the Service. RLS reserves the right to refuse the Service to any user who has cancelled previous Service accounts. RLS need not provide a reason for its rejection. If RLS rejects your application, you may thereafter reapply and RLS will reconsider your application. You may not register for the Service if You are under 18 years of age. By registering for the Service you represent to RLS that you are 18 years of age or older. Upon acceptance of this agreement and completion of the registration process you will have opened an account with RLS and will become a subscriber to the Service.

Service Level & Availability

RLS Computer Services Remote Support (Business)

1.       If you have chosen to subscribe to a RLS Computer Services Remote Support based on the number of PCs you wish to have supported with an inclusive on-site engineer visit service. Choosing this option will provide you with the following facilities:

1.1.     An online self care capability available 24 hours per day, 7 days per week including bank and public holidays;

1.2.     A single point of contact for RLS Computer Services Remote Support as well as for reporting faults on your RLS Broadband access service;

1.3.     Remote access to your registered / reported PCs for diagnostics and problem solving;

1.4.     Telephone-based help and advice on use of the supported applications and operating systems.

2.       The telephone-based support described in paragraph (1.2), (1.3), and (1.4) above is available between 08:30am and 17:00 Monday to Friday excluding bank and public holidays. However, arrangements for out of hours service can be made and is at the discretion of RLS.

3.       Charges for RLS Computer Services Remote Support are based upon the provision of a reasonable level of telephone support by us. If we believe that you are using the service excessively without good reason, and are failing to comply with the provisions of Conduct below, we reserve the right to raise an additional charge against you.

RLS Computer Services Remote Support (Consumer Policy Holders Only)

4.       The Service per Incident option provides the service detailed in paragraphs 1.1.3 above, for a per incident service subject to paragraph 5, and is available between 09:00am and 17:00pm Monday to Friday excluding bank and public holidays. However, arrangements for out of hours service can be made and is at the discretion of RLS.

5.       Charges for RLS Computer Services Remote Support are based upon the provision of a reasonable level of remote support by us. If we believe that you are using the service excessively without good reason, and are failing to comply with the provisions of Conduct below, we reserve the right to raise an additional charge against you. The time included in the charge for the RLS Computer Services Remote Support per Incident remote-based support described in paragraph 4. above is limited to a maximum three (3) hours per incident.

RLS Computer Services Remote Support (Consumer Only - Non Policy Holders)

6. The Service per Incident option provides the service detailed in paragraphs 1.1.3 above, for a per incident service, and is available between 09:00am and 17:00pm Monday to Friday excluding bank and public holidays. However, arrangements for out of hours service can be made and is at the discretion of RLS.

Conduct

You are solely responsible for the content of Your transmissions through the Service. RLS does, however, reserve the right to take any action with respect to the Service and/or the Site that RLS deems necessary or appropriate in RLS's sole discretion. Your use of the Service is subject to the end user licence agreement set forth below and all applicable local, state, national and international laws and regulations (including without limitation those governing account collection, export control, consumer protection, unfair competition, anti-discrimination or false advertising). You agree: (i) to comply with all United States laws and laws governed in England & Wales, rules and other regulations applicable in connection with the Service; (ii) not to post, distribute, or otherwise make available or transmit any software or other computer files that contain a virus or other harmful component; (iii) not to use the Service for illegal purposes; (iv) not to delete from the Site any legal notices, disclaimers, or proprietary notices such as copyright or trademark symbols, or modify any logos that you do not own or have express permission to modify; (v) not to interfere or disrupt networks connected to the Service; (vi) not to use the Service to infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; and (vii) not to transmit through the Service, or use in conjunction with the Service, any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. You will not attempt to gain unauthorized access to other computer systems and You will not interfere with another user's use and enjoyment of the Service.

Modifications

RLS may amend these Terms at any time by (i) posting a revised Terms of Service document on http//www.rlscomputers.co.uk and/or (ii) sending information regarding the Terms amendment to the email address you provide to RLS. You are responsible for regularly reviewing the http://www.rlscomputers.co.uk site to obtain timely notice of such amendments. You manifest intent to accept these amended terms if You continue to use the Service and/or access Your membership account after such amended terms have been posted or information regarding such amendment has been sent to You. Otherwise, these Terms may not be amended except in writing signed by both parties. Further, RLS reserves the right to modify or discontinue the Service with or without notice to you. RLS shall not be liable to you or any third party should RLS exercise its right to modify or discontinue the Service.

Passwords and Security

As part of the registration process, you must use your email address as your user name and you may have to choose a password for access to your account and to your designated computers. You agree to carefully safeguard all of Your passwords. You are solely responsible if You do not maintain the confidentiality of Your passwords and account information. Furthermore, You are solely responsible for any and all activity that occurs under Your account. You agree to immediately notify RLS of any unauthorized use of Your account or any other breach of security known to you, including if you believe that Your password or account information has been stolen or otherwise compromised. Access to and use of password protected and or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.

RLS will never send You an email asking for Your username and password. To provide service both on-site and remotely we may need Your Windows username and password; this will be asked only at the time of sevice and You must provide us permission to do so. To keep your remote access secure, keep your usernames and passwords confidential.

End User License Agreement

This end user licence agreement is a right and licence allowing You to use the Service under certain restrictions, terms and conditions (the "Licence Agreement"). By downloading any software or by registering for the Service, you are consenting to be bound by and are a party to the License Agreement. RLS is not transferring title to the software to you.

The software is made available for download solely for use by You according to the License Agreement. Any reproduction or redistribution of the software not in accordance with the License Agreement is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

You acknowledge that the software downloaded in connection with the Service is proprietary to RLS and may be protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Therefore, you are only permitted to use the software as expressly authorized by RLS and these Terms. You may not remove any proprietary notices or labels from the software. You may copy the software for archival purposes only, provided any copy must contain all of the original software's proprietary notices. However, You may not redistribute, sell, auction, decompile, reverse engineer, disassemble or otherwise reduce the software to a human-readable form. Further, RLS, associated logos, and other names, logos, icons and marks identifying RLS' products and services are trademarks or service marks of RLS and may not be used without the prior written permission of RLS. All other product names mentioned are used for identification purposes only and may be trademarks of their respective holders. You may not, reproduce (except for archival purposes), distribute or create derivative works based on the software without expressly being authorized to do so by RLS. Further, you may not alter, modify, or otherwise attempt to derive source code from the software or rent, lease, grant a security interest in or otherwise transfer rights to the software all rights not expressly granted in these Terms are reserved to RLS.

Disclaimer of Warranties

Although RLS has attempted to provide accurate information on the Site, RLS assumes no responsibility for the accuracy of the information. RLS may change the Service or products mentioned at any time without notice. Mention of non-RLS products or services is for information purposes only and constitutes neither an endorsement nor a recommendation. Your use of the Service and browsing the Site are at your risk. Neither RLS nor any other party involved in creating, producing, or delivering the Site nor the Service is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, the Site or Services.

ALL INFORMATION, SERVICE AND SOFTWARE PROVIDED ON THIS SITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

Limitation of Liability

RLS AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT PRODUCTS OR SERVICE, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS SITE OR ANY RLS PRODUCT OR SERVICE. UNDER NO CIRCUMSTANCE, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, SHALL RLS BE LIABLE FOR DAMAGES RESULTING FROM USE OF THE SERVICE, OR RELIANCE ON THE INFORMATION PRESENT ON THIS SITE, EVEN IF RLS OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL RLS TOTAL LIABILITY TO YOU FROM ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER, IN CONTRACT, TORT OR OTHERWISE) EXCEED THE AMOINT YOU PAID TO RLS, IF ANY, FOR THE SERVICE.

APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR THE ABOVE LIMITATIONS OF LIABILITY, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

Title

The trademarks, logos, and service marks (collectively the "Trademarks") displayed on the Site, are registered and unregistered Trademarks of RLS and others. Nothing contained on this site should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any Trademark displayed on the Site without the written permission of RLS or such third party that may own the Trademarks displayed on the Site. Your misuse of the trademarks displayed on the Site, or any other content on the Site, except as provided in these Terms is strictly prohibited. You are also advised that RLS will aggressively enforce its intellectual property rights to the fullest extent of law, including the seeking of criminal prosecution.

Termination

These Terms are effective until terminated by either You or us. RLS may immediately terminate your subscription and right to use the. Service and software if (i) You breach these Terms; (ii) RLS is unable to verify or authenticate any information You provide to RLS; (iii) such information is inaccurate; or (iv) RLS decides, in its sole discretion, to discontinue offering the Service. RLS shall not be liable to you or any third party for termination of the Service. You may terminate Your subscription and end Your use of the Service at any time, for any reason or for no reason. Upon termination of your subscription, you shall remain liable for all fees incurred or accrued by you and any fees you may have paid in advance are non-refundable. Upon expiration or termination for any reason, You are no longer authorized to use the Service or software. When this Agreement is terminated and/or your subscription is cancelled, you will no longer have access to data and other material you have stored on the Site and that material may be deleted by RLS.

Limitation on Copying

ALL CONTENT ON THIS SITE IS PROTECTED BY COPYRIGHT. EXCEPT AS SPECIFICALLY PERMITTED HEREIN, NO PORTION OF THE INFORMATION ON THIS SITE MAY BE REPRODUCED IN ANY FORM, OR BY ANY MEANS, WITHOUT PRIOR WRITTEN PERMISSION FROM RLS. YOU, OR ANY OTHER VISITOR OR USER ARE NOT PERMITTED TO MODIFY, DISTRIBUTE, PUBLISH, TRANSMIT OR CREATE DERIVATIVE WORKS OF ANY MATERIAL FOUND ON THIS SITE FOR ANY PUBLIC OR COMMERCIAL PURPOSE.

Export Law Assurances

The Service and software from this Site is further subject to United States Export Controls. No Service or software from this Site may be downloaded or exported (i). into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country to which the United States has embargoed goods; or (ii). Anyone on the United States Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By subscribing to the Service or using the software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

High Risk Activities

The Service and software is not fault-tolerant and is not designed, manufactured or intended for use or resale as on-line control equipment in hazardous environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines or weapon systems in which the failure of the Service or software could lead directly to death, personal injury or severe physical or environmental damage ("high risk activities"). Accordingly, RLS and its suppliers specifically disclaim any express or implied warranty of fitness for High Risk Activities.

Charges, Returns & Refunds

Your account gives you uninterrupted access to your remote PC. To keep this promise, RLS will charge your credit card for each hour or service you are given support for.

Refunds will only be given at the discretion of RLS. If no refund is given, all credit accrued from account changes will go towards future payments.

Miscellaneous

This Agreement represents the complete agreement concerning the Terms and licence granted hereunder and may be amended only by a writing executed by both parties.

These terms shall be governed by and construed in accordance with the laws of England & Wales and where appropriate the Commonwealth of Massachusetts and the laws of the United States, without giving effect to any principles of conflict of law. You agree that any action at law or in equity arising out of or relating to these Terms shall be filed only in the state or federal courts located in Boston, Commonwealth of Massachusetts, and You hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any of the provisions of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Copyright Notice

Copyright © RLS Computer Services 2015. All rights reserved.